Privacy Policy

Overview

Information is the cornerstone of our ability to meet and exceed our clients' expectations. At True North Accounting, we are committed to maintaining the security, confidentiality and accuracy of the personal information we collect, in order to provide the highest level of service to our clients. Our clients' trust is our most important asset, and with that in mind, we maintain a comprehensive privacy policy for handling personally identifying information.

Our privacy policy adheres to the guidelines and principles underlying the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as our own commitment to ensuring that clients are comfortable providing us with personal information.

What Does This Policy Cover?

This privacy policy covers True North Accounting's treatment of your personally identifying information when you visit our website, use our services, or communicate with us through any channel — including email, phone, and SMS text messaging.

"Personally identifying information" is any information that can, by its very nature, identify who you are. Examples include your name, age, ID numbers, income, phone number, email address, and ethnic origin.

 

Consent

By using our website, services, or providing your personal information to True North Accounting — including your mobile phone number — you consent to the purposes and uses outlined in this policy.

What Information Do We Collect?

You have control over your personal information. In general, you can visit our website without providing us with any personal information. However, there are instances where we may collect personal information, including:

• Your name, email address, mailing address, and phone number (including mobile number) when you engage our services, submit an inquiry, or complete a form on our website
• Financial and tax-related information necessary to provide accounting services
• Communication preferences, including consent to receive SMS messages

How We Use Your Information

We use the personal information we collect to:

• Provide and manage your accounting, tax, and bookkeeping services
• Communicate with you about your account, including by SMS text message when you have opted in
• Send appointment reminders, document requests, filing status updates, and respond to your inquiries
• Improve our services and website experience
• Comply with legal and regulatory obligations

Information Sharing and Disclosure

True North Accounting will only share personally identifiable information about you with other organizations when we have your consent to do so. We may disclose personal information without consent when required by law, but the information we provide will be limited to only what is legally required.

We will not sell, rent, or share your personal information — including your mobile phone number and SMS opt-in data — with third parties for marketing or promotional purposes.

SMS Text Messaging

When you provide your mobile phone number and consent to receive SMS messages from True North Accounting, the following terms apply:

What messages you will receive: SMS messages related to your accounting services, including appointment reminders, document requests, filing status updates, and responses to your inquiries.

Message frequency: Message frequency varies depending on your service activity and needs. You may receive messages periodically throughout the year, with increased frequency during tax season and year-end filing periods.

Costs: Message and data rates may apply depending on your mobile carrier and plan.

Opt-in data protection: Your mobile opt-in data (including your phone number and consent to receive messages) will not be shared with or sold to third parties for marketing or promotional purposes.

How to opt out: You may opt out of SMS messages at any time by replying STOP to any message you receive from us. You will receive a confirmation that you have been unsubscribed and will no longer receive SMS messages from True North Accounting. To resume messages, reply START.

How to get help: Reply HELP to any SMS message for assistance, or contact us at 403-275-2810 or info@truenorthaccounting.ca.

Cookies and Anonymous Browsing Information

You can visit our website without telling us who you are or revealing any personal information. In this case, our web server may collect the IP address and domain you used to access our website, the type and version of web browser and operating system you are using, the number, duration and frequency of visits to our website, and the website you came from and visit next.

This anonymous information cannot be traced to a specific individual user. It is used by True North Accounting to measure the number of visits, average time spent, pages viewed, and other statistics about website visitors. This allows us to monitor website performance, improve our services, and make our website easier to use.

Security

True North Accounting has organizational, physical and technological measures in place to protect against the loss, misuse or alteration of personal information under our control. Our security practices are reviewed on a regular basis.

Changes to This Policy

True North Accounting may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. This policy was last updated March 2026.

 

If you have any questions about our privacy policy, please contact us at: info (at) truenorthaccounting (dot) com. If you have any questions about how user information is stored or the record of your visit to our website, please e-mail us at: info (at) truenorthaccounting (dot) com.